Help
Support
Last updated: July 3, 2026 · Future Vision Mobile Development
Need help with VisionGuard? Start with the quick answers below, then email us if you are still stuck.
Quick help
- FAQ on the home page — activation, protocols, managed access
- Download the app — App Store and Google Play links
- Privacy Policy
- Terms of Service
Managed access (from your admin)
If your organization provisioned you, your administrator controls activation links, profile updates, and revocation. For access codes, expired accounts, or server-side issues, contact your admin first.
To leave managed mode on your device: open VisionGuard → Settings → Leave managed mode.
Connection troubleshooting
- First connect: Install the app, open your activation link on the same phone, then tap Connect and allow the VPN permission when iOS or Android prompts you.
- Still failing: In Settings, try Refresh configuration (managed access) or Reset VPN, then connect again.
- Revoked access: If your admin disabled your client, the app clears managed profiles on the next refresh. You will need a new activation link from your admin.
- Consumer profiles: Confirm your WireGuard, OpenVPN, or IKEv2 profile credentials and that the VPN server is online.
Send a useful debug report
In the app: Settings → Copy debug report. Paste it into your email to us. The report includes app version, VPN state, and connection info — no VPN traffic content.
Contact
Future Vision Mobile Development
Support: [email protected]
Privacy: [email protected]
Questions? Email [email protected]